Privacy Policy

FARINAZ FZ PRIVACY STATEMENT

1ST NOVEMBER 2020

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Your consent

By using our site, you consent to our Privacy Policy.

Personal information collected

Normally we collect information from you directly, unless it is unreasonable or impracticable to do so. Collection of your personal information can occur through the following interactions: when you access and use our website or WiFi services; during conversations with our team members; when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically); when you communicate with us directly (by email, telephone, direct mail or any other means); when you interact with us during promotions, competitions, special events, or by using devices within our stores. We may also collect personal information about you from the following third parties: retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf.

What information do we collect?

We collect information from you when you register on our site, add to a wishlist, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, phone number, e-mail address, mailing address or credit card information.

Information we collect on you through Facebook and other social media channels forms part of our Terms & Conditions.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
• To improve our website
• To improve customer service
• To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested);
• To send periodic emails 

Note: If at any time you would like to unsubscribe from receiving future emails, please email the word “UNSUBSCRIBE” to contact@farinazfz.com

Collection of Personal Information

We collect your personal information so that we can carry out the following actions (“Purpose”): to provide you with products and services that you have requested from us; to communicate with you, including about products and services, competition results, special offers, and events which might interest you; to answer your questions and provide you with information or advice; to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts; provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfillment managers; carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way FARINAZ FZ and its related bodies corporate and service providers provide products and services to you; to consider and respond to complaints made by you; to comply with laws or regulations or to comply with any directions given by regulators or authorities.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on the FARINAZ FZ website.

Unsubscribing from Email Subscriptions. From time-to-time FARINAZ FZ may send you electronic marketing material – but only ever in accordance with the provisions of Spam Act 2003 (Cth). You may unsubscribe from our mailing list at any time: Open any newsletter sent to you by FARINAZ FZ. Scroll to the bottom of the newsletter and click ‘Unsubscribe’.

Security of Your Personal Information

FARINAZ FZ ensures that all information collected will be safely and securely stored. We protect your personal information by: Restricting access to personal information, maintaining technology products to prevent unauthorized computer access. Securely destroying your personal information when it’s no longer needed for our record retention purposes. FARINAZ FZ uses 256- bit SSL (secure sockets layer) encryption technology when processing your details. 256-bit SSL encryption is higher than the industry standard.

Do we use cookies?

Yes, we use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Online & Telephone Privacy Policy only

This privacy policy applies to information collected through our website and via phone.

Disclosure of Personal Information

Your personal information may be disclosed in connection with any Purpose to any of the following:

Our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers; retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf; our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required; suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes; Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

About Breaches of Privacy

If you believe that your privacy has been breached by FARINAZ FZ please contact us at contact@farinazfz.com and we will resolve the issue.

Collection of Computer Data

When you visit FARINAZ FZ, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include: Your computer’s IP address, Browser type, webpage you were visiting before you came to our site. The pages within www.FARINAZFZ.com you visit, The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

FARINAZ FZ reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy, If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at contact@farinazfz.com